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BISI Guru
Group: Forum Members
Last Login: 11/11/2009 7:53:25 PM
Posts: 305,
Visits: 306
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| Thanks for the response I decided to do another test with a separate machine running ie8 same thing disabled cookies just to make sure same results. I just want to see if anybody has had customers emailing you on this issue. I never even thought about till the other day when a customer specifically mentioned this thats when i ran the tests and saw the error. If I try with mozilla no problem but it seems to be an issue with IE8 and the basic templates. Thanks
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BISI Guru
Group: Forum Members
Last Login: 11/11/2009 7:53:25 PM
Posts: 305,
Visits: 306
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| My concern here is that not all customers are not going to email you saying that they could not add items to their cart, They are just going to figure it does not work and buy somewhere else which makes me worry because unless that customer specifically told me that error I would not known because I am not always testing the cart I just assume its working. Any other input would be appreciated and thanks Tomas for your input maybe there is a coding issue with IE8 and how it reacts to cookies with the templates. Thanks
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BISI Guru
Group: Forum Members
Last Login: 11/11/2009 7:53:25 PM
Posts: 305,
Visits: 306
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Ok just received another email this time the customer is using a mac and running the Safari Browser. They explained they have no problems adding items to the cart but when they select the regular checkout not google checkout they get the error message
"there was a problem processing you request please try again" it seems they cant not go any farther than this. I bring this up because now its more than just a couple of customer with IE8 but now Safari. Input from other sellers would be appreciated. Thanks
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BISI Admin
Group: Administrators
Last Login: Today @ 7:44:37 PM
Posts: 2,976,
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There's nothing wrong with your account. I tested with Mac/Safari and it's working fine.
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Tomas
Follow BISI on twitter!
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BISI Guru
Group: Forum Members
Last Login: 11/11/2009 7:53:25 PM
Posts: 305,
Visits: 306
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| Thanks Tomas it just weird that these customer are having problems. Thanks
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BISI Guru
Group: Forum Members
Last Login: Today @ 3:22:09 AM
Posts: 155,
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dvdsentertainment,
At least customer emailed you (you are right that I don't think many potential buyers who for whatever reason has trouble checking out would have done so)
Hopefully whatever the problem is/was, you were able to complete the transaction!
***** *****
Heat up your holidays with items from the love shack! Shipping is $7.95 regardless of how many items ordered!
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BISI Guru
Group: Forum Members
Last Login: Today @ 4:16:09 PM
Posts: 865,
Visits: 2,252
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I just created an invoice in your store with no issues...I was taken all the way to log into my PayPal account. I'm not sure at what point your customers are getting the error, but it seemed to work fine using PP at the payment method.
*Diana*
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BISI Guru
Group: Forum Members
Last Login: 11/11/2009 7:53:25 PM
Posts: 305,
Visits: 306
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| Thanks for input i just thought it was weird that customers were having problems but tomas assures me everything is ok and thats good enough for me. Thanks
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Junior Member
Group: Forum Members
Last Login: 11/2/2009 5:15:48 PM
Posts: 18,
Visits: 33
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| I had a customer have problems checking out using a check. This is the first time I have had someone complain about check out. Any hints on what I should tell them? Mike
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Forum Guru
Group: Forum Members
Last Login: 11/16/2009 4:45:17 PM
Posts: 55,
Visits: 99
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Mike,
I just completed a test order. It looks like your missing the state for sending
business/personal check payments.
Kriegerbund XXXXXXXXX
PO Box XXX
Denair, ?????
95316
US
~incometaxdepot
Michael
Buy, sell & trade locally - This site provides free classified ads for Vehicles, Real Estate, For Rent, Jobs, Pets, Items for Sale, Tickets, Personals and Services. Plus hundreds of other great sites… 
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