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customer order completion email Expand / Collapse
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Posted 1/29/2008 11:23:19 AM


BISI Guru

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Last Login: 2/13/2008 2:25:11 PM
Posts: 100, Visits: 200
I just did a test order from my site and did not complete the payment. From the order page in Admin, there was a option to send the customer an email requesting payment. I did that to see what the customer experience would be in such a situation. The reminder email was great, but the link that was sent simply took me to an invoice page detailing the order. There was no link there to complete the payment. Actually there were no links at all on the landing page just an overview of the order. This seems to be an error since the text of the email says that the customer can complete the payment at this link. If it makes any difference, my site only accepts Paypal payments. See email quoted below:

Thank you for your purchase. Our records show we have not yet received a
Paypal payment for this item. You can make a payment at the following
address:

https://checkout.buyitsellit.com/paypalinvoice.aspx?id=1018


Gayla

http://jubilee.mybisi.com

http://hotfixrhinestones.mybisi.com
http://jubilee.ecrater.com
http://jubileerhinestones.com
http://jubileehomespun.com
Post #1712
Posted 1/29/2008 11:27:35 AM


BISI Guru

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https://checkout.buyitsellit.com/paypalinvoice.aspx?id=1018

Isn't that the link to make payment?  It looks like it is.

Joyce





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Post #1713
Posted 1/29/2008 2:25:06 PM


BISI Guru

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I agree that it seems like ( and should be!) a link to make the payment but when I follow the link, it's just a page showing an overview of the invoice. No buttons or links to make the payment.

Gayla

http://jubilee.mybisi.com

http://hotfixrhinestones.mybisi.com
http://jubilee.ecrater.com
http://jubileerhinestones.com
http://jubileehomespun.com
Post #1721
Posted 1/29/2008 3:28:40 PM


BISI Guru

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Group: Forum Members
Last Login: Yesterday @ 10:32:47 AM
Posts: 360, Visits: 644
I would say that is a problem then.  Hopefully, Tomas will be along to fix it or give us an explanation of what is going on. 

Joyce





Periwinkles
Little Shoppe of Toys
Periwinkles Tea Garden
The Clothes Horse
Musical Notes
Lazy Cat Books and Videos

Illinois Gal's Website
Periwinkles Old Time Values Website
360 - Yahoo
Post #1722
Posted 1/30/2008 6:13:30 PM


BISI Admin

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Last Login: Today @ 6:32:16 AM
Posts: 1,336, Visits: 2,800
Thank you for reporting this. The paypal button was removed from the Paypal servers and caused a broken pay button. I've corrected the URL and the button is now visible again.

---------------------
Tomas
Post #1773
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