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BISI Guru
Group: Forum Members
Last Login: 7/10/2008 10:22:29 PM
Posts: 164,
Visits: 247
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| Tomas, Why am I receiving duplicated orders (different order numbers) for the same items? I have four orders from the same buyer on two different items but only two of them show payment received. Why is this happening? I did only receive two emails for the two completed payment orders. Let me know ASAP so I can get these shipped out. Thanks.
Ashleigh We appreciate your business!
Bellaboutiqueshop
www.bellaboutiqueshop.mybisi.com
http://stores.ebay.com/bellaboutiqueshop
 
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BISI Admin
Group: Administrators
Last Login: 2 days ago @ 6:25:48 AM
Posts: 1,321,
Visits: 2,762
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This is because they checked out more than once. They may have backed out of the final Paypal checkout and went back a few more times to resubmit the order.
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Tomas
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BISI Guru
Group: Forum Members
Last Login: 7/10/2008 10:22:29 PM
Posts: 164,
Visits: 247
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Is there anyway this problem can be remedied? It might create a huge issue for someone that is new to BISI or has a lot of items to process and doesn't notice that the payment received shows no. It creates a huge headache for sellers of having to navigate through these orders. Thanks.
AshleighWe appreciate your business!
Bellaboutiqueshop
www.bellaboutiqueshop.mybisi.com
http://stores.ebay.com/bellaboutiqueshop
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BISI Admin
Group: Administrators
Last Login: 2 days ago @ 6:25:48 AM
Posts: 1,321,
Visits: 2,762
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There's no way to differentiate multiple orders from a buyer. It doesn't happen often, but you'll occasionally get a confused buyer that will submit multiple orders. There's no way to prevent this.
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Tomas
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BISI Guru
Group: Forum Members
Last Login: 7/10/2008 10:22:29 PM
Posts: 164,
Visits: 247
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| Tomas, Here is the comment from the customer concerning connection delay for those two orders... I was having some trouble with getting over to the pay pal site (it just kept being really slow) so, I started over. This happened during both orders. Just thought you may want to know that people are having connections problems.
Ashleigh We appreciate your business!
Bellaboutiqueshop
www.bellaboutiqueshop.mybisi.com
http://stores.ebay.com/bellaboutiqueshop
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BISI Admin
Group: Administrators
Last Login: 2 days ago @ 6:25:48 AM
Posts: 1,321,
Visits: 2,762
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Unfortunately, once we pass the checkout process to Paypal, it's out of our hands how fast and responsive it is.
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Tomas
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