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Forum Guru
 
Group: Forum Members
Last Login: 8/31/2008 8:39:02 PM
Posts: 67,
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| Hi Tomas, are we sellers supposed to automatically be notified by email when a customer purchases an item? Someone ordered an item from me on March 10th, however I did not get any notification of that. I only happened to see it today (March 15th) when I logged into my admin pages for another reason. The buyer did not complete payment for the item, they only placed an order for it. I guess it was someone who changed their mind or only wanted to find out how much the shipping cost, but I was wondering if I was supposed to have been notified of the order in any case? Or are we only notified if payment is made and the order is completed? Looking for clarification... thanks.
http://shoesnthings.mybisi.com http://everythingbutthekitchensink.ecrater.com
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BISI Guru
Group: Forum Members
Last Login: 9/2/2008 1:20:34 PM
Posts: 114,
Visits: 378
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I've found that only paid item notifications are sent via email. The others are in your Orders section. I am guessing those unpaid items are when customers abandon the order process before paying. I don't know if we are supposed to contact them to see if they want to order or not.
Anyone?
Niki
>>>> All orders shipped for $7.50. <<<<
Click the WWW button below to access KandleKitchen! Check out our #1 best seller Odor Out Spice Candle!!
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Forum Guru
Group: Forum Members
Last Login: 8/31/2008 8:39:02 PM
Posts: 67,
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kandlekitchen (3/15/2008)
I've found that only paid item notifications are sent via email. The others are in your Orders section. I am guessing those unpaid items are when customers abandon the order process before paying. I don't know if we are supposed to contact them to see if they want to order or not.kandlekitchen, the order had indicated they were going to pay by paypal, so I sent them a paypal invoice. However since they'd placed their order 5 days earlier I kind of doubt that they really want the item now. I'm just kind of wondering if I'd been notified on the 10th perhaps they have been waiting for an invoice all this time and now they think that I'm some kind of flake. 
http://shoesnthings.mybisi.com http://everythingbutthekitchensink.ecrater.com
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BISI Guru
Group: Forum Members
Last Login: Today @ 3:43:17 PM
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| Hi - I tried to get an answer/solution to this before. I had a buyer who had a problem trying to pay with Paypal, therefore, I never got an email notifying someone had ordered something. Luckily, I saw the order in my admin and emailed the person and sent an invoice through Paypal and all was well. But I personally just need an answer - do we need to check admin daily to make sure we don't miss possible sales that might need some additional help to complete - or can Tomas do something to have email notification of EVERY order, whether it is paid immediately or not. On my other store I get an email for every order placed, not necessarily paid for.
Susan 
http://smilineyestreasures.mybisi.com/ http://smilin-eyestreasures.ecrater.com Visit my gallery at Zazzle where you can purchase my photographic images on mugs, T shirts, cards, sneakers, tote bags, keychains, and more. Great gift ideas! http://zazzle.com/smilineyestreasures*
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Forum Guru
Group: Forum Members
Last Login: 8/31/2008 8:39:02 PM
Posts: 67,
Visits: 77
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do we need to check admin daily to make sure we don't miss possible sales that might need some additional help to complete - or can Tomas do something to have email notification of EVERY order, whether it is paid immediately or not. On my other store I get an email for every order placed, not necessarily paid for. I agree, smilingeyes. Maybe we have to put it in the 'suggestions' thread. I think we need to be notified about every order, paid or not. Not everyone logs in and checks their BISI admin everyday.
http://shoesnthings.mybisi.comhttp://everythingbutthekitchensink.ecrater.com
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BISI Admin
Group: Administrators
Last Login: Today @ 8:22:04 PM
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I'm working on something for notification of abandoned Paypal orders.
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Tomas
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Forum Guru
Group: Forum Members
Last Login: 8/31/2008 8:39:02 PM
Posts: 67,
Visits: 77
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BISI Guru
Group: Forum Members
Last Login: Today @ 3:43:17 PM
Posts: 263,
Visits: 642
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